Terms and Conditions

These Terms and Conditions apply to your use of the Buy With Us PK Ltd website and any purchase made through our online store.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before using the website.

Use of Website

You agree to use this website only for lawful purposes.

You must not:

Provide false order information
Use the website for fraudulent activity
Attempt to access restricted website areas
Interfere with website security
Copy website content without permission
Misuse discount codes or offers
Place orders using unauthorised payment methods

We reserve the right to refuse service, cancel orders, or restrict access if we suspect fraud, misuse, or breach of these Terms.

Product Information

We aim to make product descriptions, images, specifications, and prices as accurate as possible.

However, slight differences may occur due to:

Screen colour settings
Product updates
Supplier packaging changes
Minor design differences
Measurement differences
Photography and lighting

Customers should read product descriptions carefully before placing an order. If you are unsure about a product, please contact us before buying.

Product Availability

All products are subject to availability.

In some cases, a product may become unavailable after an order has been placed. If this happens, we may contact you to offer:

A suitable alternative
A delayed dispatch option
Order cancellation and refund

We reserve the right to cancel an order where the product is unavailable, incorrectly listed, or affected by fulfilment issues.

Pricing and Payment

Prices are shown in the currency displayed on the website.

We reserve the right to update prices at any time. Price changes will not affect confirmed orders unless there has been an obvious pricing error.

Payment must be completed at checkout before an order is processed. If payment is declined, cancelled, or flagged for review, your order may be delayed or cancelled.

Order Confirmation

After placing an order, you may receive an order confirmation email. This confirms that we have received your order request.

Order acceptance takes place when the order has been processed for fulfilment.

We may cancel or refuse an order if:

Payment fails
Product is unavailable
Delivery details are incomplete
Fraud is suspected
There is an obvious pricing or product error
The order breaches these Terms

If an order is cancelled after payment, an eligible refund will be issued.

Shipping and Delivery

Orders are usually processed within 1–3 working days.

We currently deliver within the United Kingdom only. We do not offer international delivery.

Our standard UK delivery time is usually 5–10 working days after the order has been processed and dispatched.

Delivery timelines are estimates and may vary due to product availability, fulfilment processing, courier delays, public holidays, incorrect address details, or circumstances outside our direct control.

Tracking details will be shared once they become available from the fulfilment partner or courier.

Customer Address Responsibility

Customers are responsible for entering complete and accurate delivery details at checkout.

We are not responsible for delays, failed deliveries, lost parcels, or additional costs caused by incorrect or incomplete delivery information provided by the customer.

If you notice an address error, contact us within 12 hours of placing the order. We will try to help, but changes cannot be guaranteed once order processing has started.

Order Cancellation

Customers may request cancellation within 12 hours of placing an order.

After this period, cancellation may not be possible because orders can move quickly into processing and fulfilment.

To request cancellation, contact us immediately at contact@buywithuspkltd.co.uk with your order number.

If cancellation is not possible because the order has already been processed or dispatched, you may still be able to request a return after delivery, subject to our Returns and Refund Policy.

Returns and Refunds

Returns are accepted within 14 days after delivery, subject to our Returns and Refund Policy.

Returned items should be unused, complete, and in acceptable condition.

Customers are responsible for return shipping costs unless the item is damaged, faulty, incorrect, or not as described.

Refunds are processed after the returned item has been received and inspected.

Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect item, you must contact us within 48 hours of delivery.

Please provide:

Order number
Product photos
Packaging photos
Explanation of the issue

We will review the case and provide the appropriate solution.

Promotions and Discount Codes

Promotions, discount codes, and special offers may be subject to specific conditions.

We reserve the right to:

End promotions at any time
Refuse misuse of discount codes
Limit discounts to selected products
Correct promotional errors
Cancel orders affected by obvious pricing mistakes

Discount codes cannot be applied retrospectively unless we agree otherwise.

Intellectual Property

All website content, including text, images, graphics, layout, branding, and product presentation, belongs to or is licensed to Buy With Us PK Ltd unless stated otherwise.

You may not copy, reproduce, distribute, or use website content for commercial purposes without written permission.

Limitation of Liability

We are not responsible for losses caused by:

Customer misuse of products
Incorrect delivery details provided by the customer
Delays outside our reasonable control
Courier issues outside our control
Use of products against instructions
Minor product appearance differences where the main function remains the same

Nothing in these Terms removes any legal rights that cannot be excluded under applicable consumer law.

Changes to These Terms

We may update these Terms and Conditions from time to time.

Updated terms will be posted on this page. Customers should review this page before placing an order.

Contact Information

For questions about these Terms, contact us:

Business Name: Buy With Us PK Ltd
Email: contact@buywithuspkltd.co.uk
Address: Suite 9 2nd Floor, Cranbrook house, 61 Cranbrook Road ilford, England IG14PG