Shipping Policy
At Buy With Us PK Ltd, we aim to keep the shipping process clear, practical, and easy for customers to understand. This Shipping Policy explains how orders are processed, where we deliver, how long delivery usually takes, how tracking works, and what customers should do if there is a delivery issue.
By placing an order on our website, you agree to the shipping terms explained below.
UK Delivery Only
At this time, Buy With Us PK Ltd only delivers within the United Kingdom.
We do not currently offer international delivery. Orders placed with a non-UK delivery address may be cancelled and refunded. Customers are responsible for ensuring that the delivery address entered at checkout is a complete and valid UK address.
This helps us keep delivery times more reliable and allows us to work with fulfilment and courier services that support UK delivery standards.
Order Processing Time
Once an order is placed, we begin processing it as quickly as possible. Our standard processing time is usually 1–3 working days.
Processing time includes order confirmation, payment review, product allocation, fulfilment preparation, and dispatch arrangement.
Working days are Monday to Friday, excluding UK public holidays. Orders placed during weekends or public holidays will usually begin processing on the next working day.
During busy periods, seasonal demand, supplier delays, or courier backlogs, processing may take slightly longer. If there is a major issue with your order, we will contact you using the email address provided at checkout.
Standard Delivery Time
Our standard UK delivery time is usually 5–10 working days after the order has been processed and dispatched.
This delivery timeframe is an estimate, not a guaranteed delivery date. Some orders may arrive earlier, while others may take longer depending on product availability, courier operations, dispatch location, public holidays, and other factors outside our direct control.
We always aim to get your order delivered within the stated delivery window. However, customers should allow reasonable time for courier updates and fulfilment processing.
Total Estimated Order Time
In most cases, customers should allow:
- Processing time: 1–3 working days
- Delivery time after dispatch: 5–10 working days
This means the overall order timeline may vary depending on when the order is processed and when the courier receives the parcel.
Tracking Information
Tracking details will be shared once they become available from the supplier, fulfilment partner, or courier.
In some cases, tracking may not update immediately after dispatch. This is normal. Couriers may take time to scan parcels into their system, especially during busy periods.
If tracking has been provided but does not show movement straight away, please allow some time for the courier system to update.
Tracking details will usually be sent by email. Customers should make sure the email address entered at checkout is correct.
Multiple Items in One Order
If your order contains more than one item, your products may arrive separately.
This can happen when products are fulfilled from different locations or handled by different delivery partners. If one item arrives before another, it does not always mean the rest of the order is missing.
Where available, separate tracking details may be provided for different items.
Incorrect or Incomplete Address
Customers are responsible for entering the correct delivery address at checkout.
Please check the following before completing your order:
- Full name
- House number or flat number
- Street name
- Town or city
- Postcode
- Phone number
- Email address
If an address is incorrect or incomplete, delivery may be delayed, returned, or lost.
If you notice an address mistake after placing your order, please contact us immediately at contact@buywithuspkltd.co.uk. We will do our best to help, but we cannot guarantee changes once the order has entered processing or dispatch.
Failed Delivery Attempts
If the courier attempts delivery and nobody is available to receive the parcel, the courier may:
- Attempt redelivery
- Leave the parcel in a safe place
- Deliver to a neighbour
- Take the parcel to a local collection point
- Return the parcel to the sender
Customers are responsible for following courier instructions and collecting or rearranging delivery where required.
If a parcel is returned due to non-collection, failed delivery attempts, or incorrect address details, additional delivery charges may apply if the item needs to be resent.
Courier Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot find it, please first check:
- Around your property
- With neighbours
- With building reception or security
- Any safe place shown by the courier
- Your local delivery office or collection point
If you still cannot locate the parcel, contact us with your order number. We may need to raise a courier investigation before a final outcome can be provided.
Delivery Delays
Although we aim to deliver within the estimated timeframe, delays can sometimes happen.
Possible reasons include:
- Courier delays
- Supplier processing delays
- High order volume
- Incorrect or incomplete address
- Public holidays
- Severe weather
- Technical issues with tracking updates
- Stock movement or fulfilment delays
If your order has not arrived within the expected delivery period, please contact us at contact@buywithuspkltd.co.uk with your order number.
Damaged Parcel on Arrival
If your parcel arrives damaged, please take clear photos before disposing of the packaging.
You should photograph:
- The outer packaging
- The damaged area
- The product inside
- The shipping label
- Any broken or missing parts
Please contact us within 48 hours of delivery with your order number and photos. This allows us to review the issue properly and raise a claim where needed.
Contact for Shipping Support
For any shipping questions, please contact us:
Business Name: Buy With Us PK Ltd
Email: contact@buywithuspkltd.co.uk
Address: Suite 9 2nd Floor, Cranbrook house, 61 Cranbrook Road ilford, England IG14PG